Frequently Asked Questions
Everything you need to know about our slow-simmered bone broths and soups.
What makes Kettle & Fire bone broth different from standard stock?
Unlike standard stocks that simmer for a few hours, our bone broth is slow-simmered for 20+ hours with organic vegetables and grass-fed bones to extract maximum collagen, amino acids, and minerals.
Do I need to refrigerate the cartons before opening?
No, our products are shelf-stable thanks to our unique packaging process that locks in freshness without preservatives. You only need to refrigerate the broth after the seal has been broken.
How long does the broth stay fresh after opening?
Once opened, please keep the carton refrigerated and consume the broth within 7 to 10 days for optimal taste and quality.
Are your products gluten-free and dairy-free?
Yes, the majority of our bone broths and soups are naturally gluten-free and dairy-free. Please check the specific ingredient label on each product page for detailed allergen information.
What is your shipping policy for broth orders?
We ship to all 50 U. States. Orders are typically processed within 1-2 business days, and standard shipping usually takes 3-5 business days to arrive at your door.
What is your return policy if I am not satisfied?
We offer a 30-day happiness guarantee. If you are not satisfied with your purchase, please contact our support team and we will make it right with a replacement or refund.