Returns & Exchanges
Due to the perishable nature of our bone broths and soups, we cannot accept physical returns; however, if you are not 100% satisfied with your order, we offer a Happiness Guarantee to ensure you get the nourishment you need.
Inspect Your Order
Upon delivery, please check your cartons for any leaks or damage that may have occurred during transit.
Contact Support
If there is an issue with your order, reach out to our customer service team within 30 days of purchase with your order number and photos of the product.
Review Process
Our team will review your request and determine if a replacement shipment or a full refund is the best solution for your situation.
Resolution
Once approved, refunds are processed back to your original payment method within 5-7 business days, and there is no need to mail the product back to us.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing